Privacy Policy

Last updated: 9 November 2026

Who we are

M Hibburt ("we", "us") is the data controller for personal data collected through this website. Contact: Unit / Street address, Town, Surrey, Postcode. Email email us, phone 07000 000000.

What we collect

• Details you send through our enquiry form: name, email, phone, postcode and your message.
• Photos and messages you send us on WhatsApp, email or phone.
• Basic technical data needed to run the website securely, such as IP address and browser type.

How we use it

• To respond to your enquiry and prepare quotes (legitimate interests / steps before a contract).
• To carry out and manage work you have booked (contract).
• To keep records for accounting, tax and insurance (legal obligation).

We do not sell your data or use it for unrelated marketing.

Who we share it with

Trusted providers who help us run the business, such as website hosting, our database provider and WhatsApp (Meta) when you choose to contact us there. They only process data on our instructions or under their own privacy terms.

How long we keep it

Enquiries that do not lead to work are deleted within 12 months. Customer and job records are kept for up to 6 years for tax and warranty purposes.

Your rights

You can ask to access, correct, delete or restrict use of your data, object to processing, or request a copy. Email email us. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.